2 year warranty
If the instructions below don't help, please contact us or click here to submit an online warranty request so that we may support you in obtaining a replacement device. All Sonicare toothbrushes and flossers come backed with a 2 year warranty.
Depending on your model, you can charge your Philips Sonicare toothbrush differently. Ensure that you use the original charger that came with your toothbrush. Not all Sonicare chargers are compatible with others. The charger might be a USB-A connector that requires a wall adapter (not included).
The information on this page applies to the following models: HX6857/30, HX6877/23, HX9312/04. Click here to show more product numbers ›
In which countries is the Sonicare app available?
Can I use my Sonicare AirFloss charger to charge my toothbrush?
How does the brushing guidance work in the Sonicare app?
How long should my Sonicare toothbrush battery last?
Where can I purchase accessories for my Sonicare toothbrush?
Can I use my Philips Sonicare Toothbrush in the shower?
Why is there a gap between my brush head and handle?
What are the brushing modes for my Sonicare toothbrush?
Can I use my Sonicare charger with other toothbrushes?
How do I enable or disable the pressure sensor on my Sonicare?
How do I charge my Sonicare toothbrush?
How do I register my Sonicare toothbrush?
How does the pressure sensor feedback work on my Sonicare toothbrush?
How do I use my Sonicare toothbrush?
How do I use my Sonicare toothbrush with braces?
How to clean my Philips Sonicare toothbrush?
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