Philips Support
My Philips Airfryer shows dashes or an error code
Published on 13 October 2024
If your Philips Airfryer is not turning on and is showing either blinking dashes (---) or an error code, please see below for further information.
-
Your Airfryer is in firmware update mode. This update can take a few minutes and the Airfryer cannot be used during this time. Do not unplug the Airfryer until the update is completed.
If the dashes persist after a long time, please unplug the device then plug it back in to reset it. If the update does not complete, contact us for further assistance. -
E1 or 0x1002
Your Airfryer was probably stored in a cold place.
Unplug the appliance and let it rest for 30 minutes before plugging it in again.- If your device was stored at a low ambient temperature, let it adjust to room temperature for at least 30 minutes before plugging it in again.
- If the error code remains on the display after plugging the device in again, please contact us for further assistance.
E2
You entered the wrong Wi-Fi credentials. Re-enter the correct Wi-Fi credentials to continue.
E3 or 0x4001
The connectivity feature is defective. You can still use the device without the connectivity feature, or contact us for further assistance.
E4, E5, E6, E8, E9, E12, 0x1001, 0x3001, 0x3002 or 0x3003
Unplug the Airfryer and plug it in again. If the error code is still shown on the display, please contact us for further assistance.
E10, 0x9002
The Airfryer detected a problem while cooking with an auto-cook program.
Unplug the Airfryer and plug it in again. Please ensure that you are connected to your Wi-Fi so the Airfryer can perform a firmware update if available. Restart the auto-cook program.
If the error persists, contact us for further assistance and please mention which auto-cook program was causing the problem.
E11, 0x9003
Airfryer used on a power voltage different from the one specified.
Unplug the Airfryer and plug it in again. Try using another socket. Unplug other appliances that are using the same socket.
If the error code persists, contact us for further assistance. -
A1
The food thermometer is not properly plugged into the Airfryer. Plug the end of the food thermometer into the food thermometer socket on the display of the Airfryer (see image A1 below).
A2
The measured food temperature increased too fast. This can happen if the food thermometer is not inserted into the food properly. Insert the food thermometer from the side and make sure that the pointed tip reaches the centre of the thickest part of the food (see image A2 below). Ensure that the food is at least 2 centimetres thick.
A3
The food temperature increased too slowly. The food thermometer is probably placed outside the basket when cooking in food thermometer mode. Insert the food thermometer into the food and place it in the basket for cooking, or select a cooking mode without a food thermometer.
A4
The food temperature decreased. The drawer of the Airfryer was opened although the target temperature of the food has not been reached yet. Please close the drawer again and wait until the Airfryer indicates that the cooking is finished.
A5
The food thermometer is overheating. This can happen if you leave the thermometer in the basket while it is not inserted into the food. Please remove the food thermometer from the basket during cooking if it is not in use.
Did this not solve the issue? Please contact us for further assistance.
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