Get exactly the support you need
Looking for specific solutions for your product?

The humidifier produces an unpleasant smell

Updated on 2017-04-06

The humidifier is new
Remove the cap of the water tank and leave the tank open in a cold place for at least 12 hours.

The water in the water tank is not clean or has been left in the water tank too long
Clean the water tank and fill it with fresh water.

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.