Leap of faith
A people powered approach to operations
See what was behind the decision to enter into this ‘first of its kind’ collaboration. The risks, the trust, the hopes, and ambitions across the whole enterprise. Discover how the personal relationships and behaviours have been as key to success as the latest technology and why this is just the start of a new way of thinking and working that can be used by other hospitals.
Mackenzie Health. The first of its kind
Mackenzie Health is a regional healthcare provider that serves more than half a million people across the York Region in Southern Ontario, Canada. Mackenzie Health has a vision to create a world-class health experience, which means delivering quality, compassionate and timely patient-centered care.
What Mackenzie was looking for was a partner who could break down conventional boundaries and apply new behaviors, augmented by processes and technologies, to enable people to collaborate in completely new ways that would unlock value across the whole organization. It wasn’t just the first project of its kind for Philips; it was the first of its kind in healthcare.
A partnership built to last
As organisations that deliver care, we need to bring in the same level of due diligence and rigour that a business would bring into their operations to ensure that we can bring value to our patients and to our customers”
Amir Soheili
Associate VP Mackenzie Health
People powered care
Healthcare is a calling, you hear that a lot, especially with the physicians, but you also have to take into consideration that it is a business.”
Dawn Bruce
Philips Service and Solutions delivery lead
In our Philips Managed Services Partnerships, we work with customers to get the maximum out of their technology investments by helping drive operational efficiencies and identify opportunities to improve workflows, scheduling processes, resource management, staff and system utilization while decreasing exam times.
See what it can do for your enterprise.
Discover the path to partnership
Episode 1
The importance of operations
Discover the importance of operations, combining care with commerce and the recognizing the opportunity to innovate operationally.
Episode 2
How the partnership began
How the partnership started – risk and reward recognising, the importance of people.
Episode 3
Building teams, processes, and technology
The governance, planning, teams, process, and protocols.
Episode 4
Finetuning and implementation
Things take shape with plans for design & construction.
Episode 5
Operational intelligence in action
See the effects of operational intelligence and how it works day-to-day.
Episode 6
Unlocking clinical value
How this new model contributes to clinical improvements.
Episode 7
A growth mindset
Continuous learning and improvement is at the heart of operational intelligence. See how the course corrections played out. Discover how we are planning for the next phases and how data is driving our ongoing improvements.
The operational stuff isn't always the most recognized part of the business, but it should be. It's foundational."
Dawn Bruce
Philips Service and Solutions delivery lead
Read all success stories and case studies
Explore more
Operational excellence in healthcare
Philips healthcare partners with you and brings a wealth of knowledge and years of expertise that can help you realize end-to-end operational excellence across your organization.
Philips healthcare services and solutions
We provide value at every step of the project lifecycle from planning and design, implementation, performance optimization, maximizing equipment uptime and ensuring that your systems are secure and up to date.
