Unlocking the healthcare growth mindset
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Transformation is a term that is synonymous with healthcare and yet all too often the mere mention of word strikes fear in our hearts. Fear that healthcare is so complex and fragmented that we’ve failed at change before we’ve even started, or perhaps fear because the solution is so often outsourced to technology and ignores the fact that value-based transformation, while enabled by process and technology, can only be enabled by an intangible and inconsistent element: people.
In the feature, Unlocking the healthcare growth mindset, Dawn Bruce conducts a literature review to explore if a positive mindset is the missing factor in achieving the Quadruple Aim in healthcare. Informed by the pioneering work by Dr. Carol Dweck, research by MIT’s Picower Institute for Learning and Memory and advances in neuroscience and our understanding of brain plasticity, Dawn argues that effective transformation and operational effectiveness relies on our ability to unlock our healthcare growth mindset and has incorporated this ‘soft skill’ within the Philips Operational Intelligence model. To encourage us to consider the value of applying a growth mindset in Operations, Dawn Bruce recommends 3 simple starter suggestions to affect change and build the resilience to enable and embed it.
3 key ways to unlock a growth mindset in Operations:
Pursue a new Procurement mindset – Literally, thinking ‘out of the box’
Rethink Governance – From closing down to opening up innovation
Integrate Clinical, IT and Operations and champion cognitive diversity – “Great teams think unalike”
As Dawn Bruce concludes; “Embracing a growth mindset is key to healthcare transformation not least in terms of enabling its disparate workforce to believe that change is possible but also to have the resilience to realise it.”
Read the full article, Unlocking the healthcare growth mindset and discover how Philips is partnering with global health providers and systems to think, act and succeed differently by applying its innovative Operational Intelligence approach to hospital operations management and innovation.
About the author
Dawn Bruce, Services and Solutions Delivery Leader, Philips Canada
A passionate advocate of positive partnerships and purposeful business Dawn Bruce is Services and Solutions Delivery Lead for Philips in Canada. An originator of the Operational Intelligence approach and backer of people-powered progress and soft skills, she has extensive experience of outcomes-driven business transformation and healthcare system change management.
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