Westchester Medical Center Health Network (WMCHealth) has provided exemplary care for decades but was looking to make additional performance improvements in their Cath & EP Labs. Philips shared our patient-focused, end-to-end approach and experience flow mapping methodology which identifies issues and provides a visual representation of possible future-state scenarios.
A WMCHealth-Philips project team was established to ensure strong collaboration and trust.
As a result of the implemented recommendations, WMCHealth has:
- Reduced patient wait times by 20%
- Attained earlier first-case starts
- Increased utilization of their Cath and EP labs
- Enhanced the patient experience and staff satisfaction